cokecasino Privacy Policy

1 Introduction

cokecasino ("we," "us," "our," or "the Company") is committed to protecting the privacy and personal data of every player who uses the cokecasino platform at cokecasino.net (the "Platform"). This Privacy Policy ("Policy") describes our practices regarding the collection, use, storage, disclosure, and protection of personal information in connection with your use of the Platform and all related services.

This Policy applies to all registered users, visitors, and any other individuals whose personal data is processed by cokecasino in connection with the Platform. It should be read together with our Terms & Conditions and Responsible Gaming Policy, both of which are incorporated herein by reference.

cokecasino takes its obligations under Philippine data protection law seriously. We have appointed a Data Protection Officer (DPO) and maintain a comprehensive data governance framework to ensure that your personal information is handled with the care and respect it deserves. If you have any questions about this Policy or how your data is handled, please refer to Section 15 for contact details.

2 Data Controller

For the purposes of the Philippine Data Privacy Act of 2012 and its Implementing Rules and Regulations, cokecasino is the Personal Information Controller (PIC) in respect of the personal data collected through the Platform. This means cokecasino determines the purposes and means of processing your personal information.

Where cokecasino engages third-party service providers to process personal data on its behalf — such as payment processors, identity verification providers, or analytics platforms — those parties act as Personal Information Processors (PIPs) and are bound by data processing agreements that require them to handle your data in accordance with this Policy and applicable law.

cokecasino has registered its data processing systems with the National Privacy Commission (NPC) of the Philippines as required by law. Our Data Protection Officer can be contacted at the details provided in Section 15.

3 Personal Data We Collect

cokecasino collects the following categories of personal data in connection with your use of the Platform:

3.1 Registration & Identity Data

• Full legal name as it appears on your government-issued ID;
• Date of birth (used to verify the 21+ age requirement);
• Residential address (including barangay, city, province, and postal code);
• Email address and mobile phone number;
• Username and encrypted password;
• Government-issued ID details (e.g., Philippine passport, driver's license, SSS/UMID card number).

3.2 Financial & Transaction Data

• GCash or PayMaya account details (mobile number linked to the e-wallet);
• Bank account details for BPI, BDO, or Metrobank transfers;
• Deposit and withdrawal history, including amounts in Philippine Peso (PHP);
• Wagering history, game activity records, and account balance information;
• Bonus and promotion redemption records.

3.3 Technical & Usage Data

• IP address and approximate geographic location;
• Device type, operating system, and browser information;
• Session duration, pages visited, and features used on the Platform;
• Login timestamps and access logs;
• Cookie identifiers and similar tracking data (see Section 8).

3.4 Communications Data

• Records of your communications with cokecasino customer support;
• Feedback, survey responses, and complaints submitted to cokecasino;
• Email and SMS correspondence related to your account.

3.5 Sensitive Personal Information

In limited circumstances, cokecasino may collect sensitive personal information as defined under the Data Privacy Act, including information about your financial condition (for responsible gaming assessments) and government-issued identification numbers. Such data is collected only where strictly necessary and is subject to enhanced security measures.

4 How We Collect Your Data

cokecasino collects personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or participate in promotions;
• Automatically — through cookies, web beacons, and similar technologies when you access and use the Platform (see Section 8);
• From third parties — including identity verification providers, payment processors (GCash, PayMaya, BPI, BDO, Metrobank), fraud prevention services, and publicly available sources where permitted by law;
• From regulatory authorities — including information shared by PAGCOR or other Philippine government agencies in connection with our regulatory compliance obligations.

5 How We Use Your Personal Data

cokecasino uses your personal data for the following purposes:

6 Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, cokecasino processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to perform our contract with you — i.e., to provide the gaming services you have registered for;
• Legal Obligation: Processing is required to comply with applicable Philippine laws, including PAGCOR regulations, the AMLA, and the Data Privacy Act itself;
• Legitimate Interests: Processing is necessary for cokecasino's legitimate interests in operating a secure, fair, and commercially viable gaming platform — provided those interests are not overridden by your rights and freedoms;
• Consent: Where we rely on your consent — for example, for direct marketing communications — you may withdraw that consent at any time by contacting our support team or updating your account preferences.

7 Data Sharing & Disclosure

cokecasino does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data only in the following limited circumstances:

7.1 Service Providers

We share data with carefully selected third-party service providers who assist us in operating the Platform, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification and KYC providers, fraud detection services, cloud hosting providers, and customer support platforms. All such providers are bound by data processing agreements and are prohibited from using your data for any purpose other than providing services to cokecasino.

7.2 Regulatory & Legal Authorities

cokecasino may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), law enforcement agencies, or other Philippine government authorities where required by law, court order, or regulatory directive. We will notify you of such disclosures where legally permitted to do so.

7.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of cokecasino's business, your personal data may be transferred to the relevant successor entity. You will be notified of any such transfer and the privacy practices of the successor entity before your data is transferred.

7.4 With Your Consent

We may share your personal data with third parties in other circumstances where you have given your explicit prior consent to such sharing.

8 Cookies & Tracking Technologies

cokecasino uses cookies and similar tracking technologies to enhance your experience on the Platform, maintain session security, and gather analytics data. A cookie is a small text file stored on your device when you visit the Platform.

8.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the Platform to function correctly, including session management, login authentication, and security features. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings, display options, and game history to provide a more personalized experience.
• Analytics Cookies: Help us understand how players use the Platform — which pages are visited most, where players encounter issues, and how we can improve overall performance.
• Marketing Cookies: Used to deliver relevant promotional content and measure the effectiveness of our marketing campaigns. These are only activated with your consent.

8.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or be notified when a new cookie is set. Please note that disabling strictly necessary cookies may affect the functionality of the Platform and prevent you from accessing certain features, including your account.

9 Data Retention

cokecasino retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. The following retention periods apply:

Upon expiry of the applicable retention period, cokecasino will securely delete or anonymize your personal data in accordance with our data disposal procedures. Anonymized data that can no longer identify you may be retained indefinitely for statistical and analytical purposes.

10 Data Security

cokecasino implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. Our security framework includes:

• Encryption: All data transmitted between your device and the cokecasino Platform is encrypted using industry-standard TLS (Transport Layer Security) protocols. Sensitive data at rest, including financial records and KYC documents, is encrypted using AES-256 encryption;
• Access Controls: Access to personal data is restricted on a strict need-to-know basis. cokecasino employees and contractors are granted access only to the data necessary to perform their specific job functions;
• Two-Factor Authentication: cokecasino supports and encourages the use of two-factor authentication (2FA) for all player accounts to provide an additional layer of security;
• Regular Security Audits: Our Platform and data systems undergo regular security assessments, penetration testing, and vulnerability scans conducted by independent security professionals;
• Incident Response: cokecasino maintains a documented data breach response plan. In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the National Privacy Commission (NPC) within 72 hours and affected individuals without undue delay, as required by law.

11 Your Data Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by cokecasino. To exercise any of these rights, please contact our Data Protection Officer using the details in Section 15.

cokecasino will respond to all verified data rights requests within 30 calendar days of receipt. In complex cases, this period may be extended by a further 30 days, in which case we will notify you of the extension and the reasons for it. We may need to verify your identity before processing your request.

12 Children's Privacy

If you are a parent or guardian and believe that a minor has registered on the cokecasino Platform or provided us with personal data, please contact our support team immediately at the details provided in Section 15. We will investigate and act on all such reports promptly.

cokecasino employs age verification procedures during the registration process and as part of our KYC requirements to prevent underage access to the Platform. We take our obligations in this area extremely seriously.

13 International Data Transfers

cokecasino primarily stores and processes personal data within the Philippines. In certain circumstances, your personal data may be transferred to and processed in countries outside the Philippines — for example, where we use cloud hosting providers or technology partners with infrastructure in other jurisdictions.

Where such international transfers occur, cokecasino ensures that appropriate safeguards are in place to protect your personal data, including contractual clauses that require the recipient to provide a level of data protection equivalent to that required under Philippine law. We will not transfer your personal data to a country that does not provide adequate data protection without your explicit consent or without implementing appropriate safeguards.

14 Updates to This Privacy Policy

cokecasino reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered players via email or a prominent notice on the Platform at least seven (7) days before the changes take effect.

The effective date at the top of this Policy indicates when it was last updated. We encourage you to review this Policy periodically to stay informed about how cokecasino protects your personal data. Your continued use of the Platform after the effective date of any revised Policy constitutes your acceptance of the updated terms.

Previous versions of this Privacy Policy are available upon request by contacting our Data Protection Officer.

15 Contact Us & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the way cokecasino handles your personal data, please contact our Data Protection Officer (DPO) through the following channels:

If you are not satisfied with cokecasino's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012.